Last updated: 25 August 2026

Every FilmyArts product is printed to order. Nothing sits on a shelf waiting — your item is produced specifically for you once you place your order. This keeps our range wide and our waste low, but it does mean our returns policy differs from a conventional retail store. Please read this page before ordering.

Cancellations

You may cancel your order for a full refund within 12 hours of placing it, provided it has not already entered production. To cancel, email us immediately with your order number.

Once an item has entered production we cannot cancel it, because it has already been printed with your chosen design and cannot be resold.

Returns

Because our products are made to order, we do not accept returns for change of mind, or because a size or colour was ordered incorrectly. Please check our size guide carefully before ordering.

We will replace or refund your item in full if:

  • It arrives damaged or with a manufacturing defect
  • The print is faulty — misaligned, smudged, faded, or incorrect
  • You received the wrong item, size, or colour
  • Your order never arrived (see our Shipping Policy for timelines)

How to Raise a Claim

Contact us within 7 days of delivery with:

  • Your order number
  • Clear photographs of the item showing the problem
  • A photograph of the shipping label on the packaging

We strongly recommend filming an unboxing video. For damaged or wrong-item claims, an uncut unboxing video showing the sealed parcel being opened is the fastest way for us to approve your claim without further questions.

Send claims to support@filmyarts.com. We aim to respond within 2 business days.

Resolution

Where a claim is approved, you choose either:

  • A free replacement sent at our cost, or
  • A full refund including original shipping charges

In most cases we will not ask you to ship the faulty item back — photographs are usually sufficient. If a return is required, we will arrange and pay for the pickup.

Refund Timelines

Approved refunds are processed to your original payment method within 2 business days of approval. Depending on your bank or card issuer, the amount typically reflects in your account within 5 to 7 business days after that.

For Cash on Delivery orders, we will request your bank account or UPI details to process the refund.

Size Exchanges

As each item is made to order, we cannot offer free size exchanges. If you have ordered the wrong size, contact us — we will do our best to help, but a replacement in a different size will usually need to be placed as a new order.

Items Not Eligible

  • Items reported after 7 days from delivery
  • Items damaged through normal wear, incorrect washing, or misuse
  • Minor colour variation between your screen and the printed product — screens vary, and slight differences in shade are normal and not considered a defect
  • Minor print placement variance of up to 1 cm, which is within normal production tolerance

Contact

Email: support@filmyarts.com
Phone: +91 82177 77505
Address: Lakshmamma Layout, Hiriyur, Karnataka 577599, India